Make sure all of the credit card information is correct. If it is, the next most common cause of this is an incorrect billing address. Make sure that the billing address you have entered matches exactly what you have on file with your bank.

If you need to cancel your order, please use our contact form immediately. Due to the speed at which we ship out orders after they have been placed, we cannot guarantee that we can cancel any order. If we cannot cancel it, you can still return it for a refund.

Make sure that you have typed your coupon code correctly. Most coupons are a one-time use, and so if you have already used it it will not work again.

Because we try and ship out all orders right away, we cannot guarantee that we can change or add to an order after it has been placed.

At this time we do not provide any free samples.

Anyone can order with us without an account. However, if you would like to create an account it will help you to store your information for faster ordering in the future, and let you keep track of your invoices.

At this time we can only accept orders through our secure online shopping cart.

Item pricing frequently varies based on color and size.

At this time we do not do any screen printing or embroidery. If you need decorated items, we suggest taking any purchased items to a local shop.

At this time we do not take any prepaid gift cards.

At this time we can only accept US based payment methods.

Most orders are shipped the same day and arrive at their destination within 1-3 business days. Sometimes shipping can take longer, and so if your order is time-sensitive, contact us with your exact order details and your shipping address, and we can give you a more accurate turnaround time.

Most orders are shipped the same business day if placed before 3PM EST

If you need to change the shipping address on your order, please contact us right away. Because we try and ship out all orders right away, we cannot guarantee that we can change or add to an order after it has been placed.

All of our orders ship via UPS Ground or USPS, and a tracking number will be sent to you as soon as your order ships.

We do not offer additional shipping options during checkout. If your order is urgent, please contact us with your exact order details and shipping address, and you can let you know exactly when it will arrive.

We cannot ship to PO boxes unless you also include a street address.

Unfortunately we cannot ship to an APO outside of the continental U.S. If you have an APO forwarding address, we can ship your order there.

We only ship and deliver orders during business days.

Orders cannot be picked up at our warehouses and must be sent to your shipping address.

Please contact us with your exact order details and shipping address. Most likely, your order will take only 1-3 days to arrive with our normal shipping!

No, at this time we can only ship to the lower 48 United States.

Please contact us using our contact form with your order number.

It is possible that the email containing your tracking number went to your spam folder in your email. If you do not see it there, it is likely that your order contains an invalid email address, so just contact us and we will send your tracking number to you.

Contact us for the status of your order.

It can take up to a few hours for tracking information to display newly generated tracking numbers. If you do not see tracking information, check back later.

Please contact us and we can resend your order.

Please check to see if your order contained multiple tracking numbers. Some orders do come in multiple shipments that can have separate tracking numbers and transit times.

We do not offer exchanges at this time. You will need to place a new order for any additional items, and return the undesired items.

Yes, just be sure to place any additional RMA slips inside the package.

Once we receive the items you're returning (via your pre-paid UPS shipping slip) you should expect your payment credited back to your payment method. Excluding shipping time, it typically takes about 3-5 business days.

Check out our Refund Policy page for instructions on submitting a return.

Please contact us and we will assist you further.

Simply affix your free prepaid UPS shipping slip to your package and drop it off at the nearest UPS store. You can even use the original packaging that your items arrived in.

Please contact us and we will assist your further.

Please contact us and we will let you know when the item you are interested on will be back in stock.

"OS" means "one size". It's a term used when different sizes are not applicable or if only one size is available.

This depends on the particular item. Please contact us and we will let you know when the item you are interested on will be back in stock.

It is possible that the email containing your order receipt went to your spam folder in your email. If you do not see it there, it is likely that your order contains an invalid email address, so just contact us and we will send you another copy of your receipt.

This is very common, and many cardholder banks place a temporary hold on funds for declined transactions. These funds are generally cleared within a few business days. If you need an exact timeframe on when they will clear, you will need to contact your issuing bank.

Yes, sales tax depends on your shipping address. If you have tax exempt status,  please contact us.

If you signed up for an account, you can login and find all of your past invoices in your account. Otherwise, simply contact us and we can send you another copy of your invoice.

We do accept purchase orders for schools. You can find more information on our school purchase order page.